Managed Support
IT Downtime Is Lost Revenue — We Prevent Both
Every minute your system is down, your business is losing money, your staff is idle, and your customers are frustrated. Our Managed Support service acts as a dedicated IT team for your business — monitoring, maintaining, and resolving issues proactively, before they become problems you notice.
We support businesses that run on our software products as well as companies with their own custom systems. From a school running Edu Plus EMS to a factory running a custom ERP — we keep the lights on.
What Managed Support Includes
- 24/7 System Monitoring — Real-time monitoring of servers, databases, and application health. Alerts triggered before users notice any issue.
- Helpdesk & Ticketing — Multi-channel support via phone, email, and WhatsApp. Tickets tracked with SLA-guaranteed response times.
- Bug Fixes & Patches — Rapid resolution of software bugs and security vulnerabilities. Critical fixes deployed within hours.
- Scheduled Maintenance — Regular system health checks, database optimization, and performance tuning — done during off-peak hours.
- Backup & Recovery — Daily automated backups with tested recovery procedures. Your data is always safe and restorable.
- User Training & Onboarding — Train new staff on your systems. Refresher sessions when features are updated.
- Feature Enhancements — Small improvements and configuration changes handled as part of your support plan — no separate project needed.
Support Plans
- Basic — Business hours support, monthly health check, email ticketing.
- Standard — Extended hours support, weekly health check, phone and email ticketing, quarterly review.
- Premium — 24/7 support, real-time monitoring, dedicated support engineer, priority SLA.
All plans include a dedicated account manager who knows your system and your business.